SHIPPING POLICY

SHIPPING POLICY

ORDER PROCESSING TIME:

All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.

* For Pre-Order items: Please refer to the shipping date specified on the product page.

Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.

All orders are shipped from our national warehouse located in,

• The duration of delivery provided above is an estimate only based on our experience with the courier. Delivery time may vary in cases of situations beyond the control of the courier (e.g. severe weather conditions, government lockdown, movement restriction policies, strikes, riots, etc). We advise that you monitor your shipment status regularly via the tracking link that is provided to you via email.

SPLIT SHIPMENT

Due to logistics and other operational needs, we reserve the right to split the order without prior notification.

REFUSED / RETURN TO SENDER SHIPMENTS

Refused & return to sender packages that are not received due to negligence on the part of the recipient due to the following reasons;

• Incorrect & invalid shipping information (e.g. wrong delivery address, wrong contact number)
• Refusal to collect shipment at designated collection points (for addresses where couriers cannot redeliver to)

These are refunded only once when the shipment is received back in our warehouse, less the cost of shipping to and from the destination city.

LOST SHIPMENTS

If your shipment is marked as delivered on the courier's tracking page but you have not received it, please check with everyone in your household, as someone may have accepted it on your behalf.
Additionally, verify with your neighbors or building reception, as the package may have been handed over to them for safekeeping.

If there has been no tracking update for over 7 business days, please contact our customer support team for assistance.

Please note that claims for lost shipments are valid only within 30 days of dispatch. Claims submitted after this period cannot be processed as the window for claim investigation will no longer be entertained by the courier.

*We do not ship to APO/FPO and PO BOX addresses and a valid physical address is required in order to process your order. We also do not ship to ships, fairs, trade shows, exhibitions, hotels, campsites or transitory addresses nor to building sites or mobile sites.

*For mail forwarding company deliveries, be advised that we will not be held liable for the mishandling of delivered shipments by these establishments. The recipient is responsible for ensuring the address provided includes a valid name during delivery and monitoring of its shipment. Any lost shipment due to incomplete details provided will not be replaced.